A&F – Online Booking Terms and Conditions
1. Introduction
1.1. This document sets out the terms and conditions that apply to A&F Airport’s online booking system. These terms and conditions incorporate:
(a) conditions of entry to Car Parks
(b) terms and conditions for any promotional or discount offer.
(Collectively, “the Terms”).
2. Agreement
2.1. The Terms will be binding when:
(a) you have completed and submitted an online booking order on A&F Airport Parking Service website at https://www.afcarparkingservice.com.au
(b) A&F Airport Self-parking service has accepted your booking by providing confirmation of your booking email and the receipt of payment.
3. Changes to Terms
3.1. A&F Airport Parking Service reserves the right to change the Terms from time to time for future bookings and recommends you read the Terms carefully at the time of every booking. If the Terms are amended, the updated Terms will be displayed on our website at https://www.afcarparkingservice.com.au/.
3.2. A&F will not change the Terms for an existing booking that has been accepted. The Terms that will apply to your booking are the Terms that applied at the time you made your booking.
4. Online Booking System
4.1. A&F provides an online booking system accessible at https://www.afcarparkingservice.com.au/. by which you may book a car park space in an available car park (a “Car Park”) subject to the Terms.
4.2. A&F does not guarantee:
(a) that the online booking system will be available at all times
(b) the availability of car park spaces in Car Parks when booking and at the time booked for arrival at A&F Airport Parking Service (the allocation of car park spaces may be exhausted from time to time and certain Car Parks may not be available). See clause 9.1 “Car Park Capacity”.
4.3. A&F reserves the right to limit the number of online bookings per person.
5. No resale
5.1. You agree that you will not attempt to resell or market any booking, whether on its own or bundled with other products or services.
6. Price and payment
6.1. The price shown when you are making an online booking (the “Quoted Purchase Price”):
(a) is in Australian dollars
(b) excludes GST
(c) credit card processing fees 1.9% applied.
6.2. By completing and submitting an online booking form with your credit card details, you are authorising A&F Airport Parking Service to charge your credit card with the Quoted Purchase Price.
6.3. A&F may, from time to time, offer discounted or promotional rates in respect of allocated car park spaces. To the extent any terms and conditions governing these discounts or promotions differ from these Online Booking Terms and Conditions, this will be advised at the time of booking, and any such differences will prevail over these Online Booking Terms and Conditions in the event of any inconsistency. All such discounts and promotions are subject to limited availability depending on availability of car park spaces, and A&F reserves the right to add or remove allocated car park spaces to or from the promotion, or to vary, amend or cancel promotional rates at any time for future bookings.
6.4. Not all promotions available at A&F Airport Parking Service will be available via the online booking system. Conversely, some promotions may be exclusive to the online booking system.
7. Arrival and Exit
7.1. The Security Entrance Gate will be secured as follows: From Monday to Friday, it will be locked starting from 9:30 PM. On Saturdays, it will be locked from 4:00 PM. On Sundays, the gate will remain locked for the entire day.
7.2. For all arrivals and exits occurring within the aforementioned hours, a security bond of $50 will be necessary for the use of Security Gate key. This amount will be fully refunded upon the return of the key to the A&F mobile locker.
7.3. All Vehicles must be parked within marked bays only.
7.4. You may enter the car park after your booked entry time, or exit the car park before your booked exit time, without needing any additional fees.
7.5. If you exit the car park before your booked exit time, you will not be entitled to a refund or adjustment.
7.6. The system only permits bookings for a maximum of 6 consecutive days for daily parking booking, a maximum of 30 days for short-term parking booking and a maximum of 120 days for long-term parking booking.
7.7. You may only enter and exit a Car Park once per booking period – if you exit a Car Park and re-enter a Car Park during a booking period, you will be charged a daily parking rates for the Car Park and you will not be entitled to a refund or credit on those charges.
8. Large/heavy Vehicles
8.1. A&F Airport Parking Service only accepts cars and light vehicles up to 2.2m high and that are able to fit within the dimensions of a standard car park (5.4m x 2.4m). Please contact A&F if you wish to make special arrangements to park a larger vehicle. If you make a booking and are unable to enter the Car Park because your vehicle does not comply with our vehicle restrictions, you are not be entitled to a refund of or credit on that booking.
9. Car Park capacity
9.1. In the event that the Car Park you have booked has reached capacity prior to the commencement of the booking period, A&F will use its best endeavours to locate an alternative Car Park. A&F will cancel your booking if there is no alternative car park available.
10. Cancellations, amendments and refunds
10.1. Cancellation and refund terms vary depending on the type of fare you have booked. Cancellations and amendments may be made by clicking “Contact us” and raising the cancel request through the portal.
10.2. You may amend or cancel your booking up to 12 hours prior to your booked entry time. Where the purchase price for the new requested booking period or product:
(a) exceeds the purchase price for the original booking, you will be required to pay the difference between these amounts; or
(b) is less than the purchase price for the original booking, you will be refunded the difference between these amounts.
10.3. If there is less than 24 hours until your booked entry time, the booking is non-refundable or you will not be able to make changes to your booking.
10.4. You may make bookings up to 12 hours prior to your booked entry time.
11. No shows
11.1. If you make a booking and do not make use of that booking, your payment for that booking will still be processed and you will not be entitled to a refund or credit on those charges.
12. Limitation of Liability
12.1. Subject to your rights under the Australian Consumer Law (ACL), and in addition to any limitations or exclusions within the Terms, A&F is not liable to any valuables that may be missing from your vehicle during the parking period. Our commitment to you is to provide a secure and reliable parking service. However, we strongly recommend that all valuables are removed from your vehicle prior to leaving it in our care.
In the unlikely event of any discrepancies, A&F Airport Self-Parking Service’s total liability to you will be limited to a refund of the Quoted Purchase Price for the Car Park booking. This is in line with our commitment to customer satisfaction and our adherence to fair business practices.
12.2. A&F gives no guarantee as to time taken to enter the Car Park, find a parking spot in the Car Park or the availability of transport between the Car Park and the terminal building. To the extent permitted by law, A&F is not liable to you for any reason for missed flights.
13. Your Responsibility regarding airline check in
13.1. It is your responsibility to meet your airline’s check-in time and to allow sufficient time for unexpected delays including traffic congestion, limited Car Park capacity, accident or delays or suspension of transport services between the Car Park and the terminal (if any).
13.2. We will have no liability to you if you miss your flight for any of the reasons set out in clause 13.1.
13.3. We will only be liable for delay due to our or our agents’ wilful breach of the Terms, negligence or fraud, in which case clause 12.1 will apply.
14. Contacting Us
14.1. Any comments relating to the online booking system or A&F Airport Parking Service should be made in writing to us at admin@afcarparkingservice.com.au.